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BT is one of the major telecom providers in the UK and has a customer base of 10 million. These customers have signed for the various packages available with BT and most of these packages have inbuilt in them a scheme of free calls. According to the latest announcement made by BT there is rescheduling of the timings of these free calls.

The company is pushing back the timing of free calls by one hour from 6 pm to 7 pm in the evening. The same push back is being effected for the morning timings too. Thus according to the proposed changes, customers will be able to make free calls between 7 pm and 7 am instead of the earlier 6 pm to 6 am. This will come into effect from April of this year.

A spokesperson for BT was confident that the new timings will not cause much inconvenience to the customers. It is true that free calls are made between 6 pm and7 pm but these are generally official and of short duration. It is only between 8 pm to 9 pm, when people make calls of a longer duration because the purpose then is chatting and catching up with friends in general, and the new timings do not disturb these callers.

Along with change in timing of free calls, the tariff is also being increased. From April 2010 the charges for standard day-time call goes up from 5.4p a minute to 5.9pa minute. This new rate will be for those outside the BT Basic, Light User Scheme and In-Contact Plus packages.

The Guardian reports that these proposed changes will cause confusion among the customers because the notification for the same is being sent clustered with other letters and emails to the customers, which are quite liable to be missed out.

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